We are growing thanks to our AWESOME staff and need a Sales/Customer service Rockstar to join our team immediately!

Fabulously Clean House Cleaning is a local residential cleaning company looking to grow our team by recruiting positive people who want to make a difference! We know this job can provide lasting satisfaction, new skills, and personal responsibility. Our MOST important requirement is that you believe and live our Core Values!

Motivation – Accountable – Growth Oriented – Integrity – Communication

The next important requirement is that you must be AWESOME!

How do we define AWESOME?

• Go-Getter: You have a hard time sitting at a desk all day because you like to move and stay busy. You follow directions and have a keen eye for detail—you notice little things that others miss!
• Excellent Communication Skills: You know how to listen to others and express yourself clearly.
• Optimist: You see the glass as half full and don’t allow challenges to derail your day.
• Eagerness to Grow & Learn: You give 100% all the time and are always looking for the opportunity to improve. You like feedback and strive to do your best.
• Multitasker: You can rub your belly & pat your head at the same time. When given big projects with many small pieces, you say, “Bring it on!”

Purpose of Position:

• To convert leads to sales, correct service failures, assure outstanding customer satisfaction, relations, and communications.
• Sales – Assure leads & prospects are followed up on and converted
• Maintain or improve prospect conversion
• Document, track, measure (leads, conversions)
• Submit weekly reports to Office Manager
• Complete estimates on-site as needed with potential customers
• Submit client intake form to Scheduling Coordinator to fill empty slots
• Documentation in database
• Maintain daily stats
• Follow-up with undecided customers for booking
• Customer Service – Handle (or return-call) all customer complaints timely Arrange re-cleans, and follow ups.
• Involve Office Manager when a customer cannot be satisfied or severe issues
• Make recommendations to management regarding trends, changes
• Document complaints, issue complaint forms to Cleaning Techs
• Maintain records and monthly stats (sales, cancellations)
• Follow-up with residential customers at least monthly for satisfaction with service
• Monitor new customers for 90 days to ensure quality standards are met

Results Expected:

• Convert prospects to sale at 50% or higher
• Book every converted lead timely
• Correct service failures, convert to raving-fan status
• High customer satisfaction through communication
• Understand and monitor sales trends

Starting pay (depends on experience) $18 - $20 with a raise and bonus eligibility after you have proven yourself (typically within 30-60 days) Plus Bonuses